Politique d’expédition

At Soul de Diamante, every piece is handcrafted with care and delivered to your door with the same attention to detail. We ship worldwide using trusted premium couriers so your jewellery arrives safely, wherever you are. Please read our shipping terms below.

Order Processing

All orders are processed within 0–3 business days of your order being placed and payment being confirmed. Because many of our pieces — including engagement rings and custom designs — are made to order, each item is inspected and passes a final quality check before it leaves our workshop.

  • Orders are processed Monday to Saturday, excluding public holidays.
  • Orders placed on weekends or holidays begin processing on the next business day.
  • You will receive an email confirmation once your order is placed, followed by another email with tracking details after dispatch.
  • For custom or personalised orders arranged via WhatsApp, processing timelines will be confirmed with you directly.

Shipping & Delivery Times

Your jewellery is dispatched from our workshop in Surat, India — the world's diamond capital — via FedEx or DHL Express.

Estimated delivery times after dispatch:

Destination Estimated Delivery
India (Domestic) 2–4 business days
United Kingdom 3–6 business days
United States & Canada 4–7 business days
Europe 4–7 business days
Middle East, Asia & Australia 5–9 business days
Rest of World 7–12 business days

Most orders are delivered within 2 weeks of purchase, including processing time. Delivery estimates are indicative and not guaranteed, as final delivery is handled by the courier and may be affected by customs clearance, weather, or other factors beyond our control.

Shipping Costs

  • FREE Worldwide Shipping on all orders over $100 (USD).
  • Orders under $100 will have shipping charges calculated at checkout before payment.
  • Shipping costs are displayed in your selected currency during checkout.

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking number and a link to monitor your parcel. If you have not received tracking information within 4 business days of placing your order, please contact us at sales@souldediamante.com.

Packaging & Insurance

  • Every order is shipped in secure, discreet, unmarked packaging to protect your privacy.
  • Your jewellery is beautifully presented in our signature gift-ready box.
  • All shipments are covered by courier-provided insurance while in transit against loss or damage.
  • High-value shipments may require a signature upon delivery. We recommend shipping to an address where someone is available to receive the parcel.

Customs, Duties & Import Taxes (International Orders)

For orders shipped outside India, please note:

  • Prices shown at checkout do not include customs duties, import taxes or any destination-country charges.
  • These charges are the responsibility of the customer and are payable directly to the courier or local customs authority.
  • Import fees are determined by your country's regulations and vary by destination. Soul de Diamante cannot calculate or refund these charges.
  • Refusal to pay applicable customs duties may result in the parcel being returned or held. Any associated costs will be the customer's responsibility.

We recommend checking your country's import regulations before placing an order if you are unsure.

Incorrect Address & Failed Delivery

Please ensure your shipping address is complete and accurate at checkout. Soul de Diamante is not responsible for orders shipped to an incorrectly provided address. If a parcel is returned due to an incorrect address or failure to collect, additional re-shipping charges may apply.

Lost, Delayed or Damaged Shipments

  • If your order is delayed beyond the estimated delivery timeframe, please contact us and we'll work with the courier to locate it.
  • If your parcel arrives damaged, please keep all packaging and contact us within 48 hours of delivery with photos so we can assist with a claim.
  • Any eligible delivery issues covered by courier insurance will be handled in cooperation with the courier to reach a fair resolution.

Returns & Exchanges

Not quite right? We offer easy 30-day returns and exchanges. Please see our Return Policy for complete details.

Need Help?

Our team is always happy to assist with any shipping-related questions.